TERMS OF SERVICE
This website is operated by SuperDukaan. Throughout the site, the terms “we”, “us” and “our” refer to SuperDukaan. SuperDukaan offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes
SECTION 1 – TOKEN :
The token amount is mandatory to begin the work that we discussed.
The token amount will be mentioned mentioned in the quote.
The token amount is refundable only till the initial draft, after which it will not be refunded in any case.
The token amount will be refunded if the users withdraw the service request before the first draft.
The refunded token amount will be deducted according to the domain charges.
SECTION 2 – QUOTATION :
The work, plan, and pricing (specified in the quotation) will be finalized only after the payment of the token (for which it will not be changed in any case).
Before paying a token, SuperDukaan has all rights reserved to modify the plans or pricing mentioned in the quotation.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – REGARDING DOMAIN AND HOSTING :
While purchasing domain via SuperDukaan, you agree to give us rights to manage the domain, and hence if you want migration of domain management to your service provider, an extra fee (as charged by Hostinger or Godaddy) will be applicable.
Hosting will be of SuperDukaan’s owned shared hosting or VPS via their provider Digital Ocean and hence client agrees to the T&Cs of hosting by Digital Ocean.
SuperDukaan will be optimizing the website speed as best as possible but is not committing to any number due to external factors affecting the loading speed.
SECTION 4 – PLANS AND SERVICE
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or change the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SuperDukaan will provide only the service and products mentioned at the time of the final quote in the quotation and the company has to take care of extra costs.
SECTION 5 – PRODUCTS OR SERVICES
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
“Made by SuperDukaan” branding shall be compulsorily present on the website throughout the service, as it serves as the declaration that the website is managed by SuperDukaan which has the right of all the technology used in the particular service provided by 3rd parties to SuperDukaan.
SECTION 6 – DATA AND PRIVACY :
SuperDukaan in any case will not use or share your data with them or with any 3rd party without your written consent for both personal and commercial use.
Any privacy or data breach from your side will be the fault of the client and hence SuperDukaan will not be responsible for it.
In any case of technical error with the data loss, SuperDukaan will provide the weekly backup of the last Sunday of the week.
SECTION 7 – TECHNICAL ISSUES
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
In most cases, SuperDukaan will provide only the store manager IDs with limited capabilities.
If the client asks for the admin or superior access ID, he agrees to be liable for any technical issue that happens afterwards and SuperDukaan’s support will be not liable and will cover the issue only if they wish.
WSuperDukaan ensures that your hosting server is always up. But if in any case, the servers go down, SuperDukaan will not be liable for it and the issue will be covered by the hosting provider MilesWeb.
SECTION 8 – PAYMENT GATEWAY :
SuperDukaan simply links the website with the payment gateway and does not have any access to the functioning of the payment gateway.
Due to the above-mentioned reason, any cause of an issue in payment gateway, while making a payment or any kind of fraudulent activity, the payment gateway provider will be liable for it.
SECTION 9 -RENEWAL CHARGES :
Most of the SuperDukaan plans are charged annually and hence for renewing the services to the next year (i.e 2nd year of service) SuperDukaan will charge 50% of the opted plan amount and reserves the rights to change the renewal amount for the coming years (i.e. 3rd yr and so on)
SECTION 10 – SuperDukaan SERVICE APPS ( email and members):
SuperDukaan service apps are built upon open-source platforms. So, sometimes it may have bugs, for which we ensure to fix them as soon as possible but not promising to fix them in a given time frame. But we can provide you alternatives until the issue gets resolved.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
In no case shall SuperDukaan, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless SuperDukaan and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Delhi, India
SECTION 19 – 30 DAYS REFUND POLICY
We do offer a 30 days refund policy for our customers, where the duration is from paying the token amount to the 30th day after it. To be eligible for refund client must ask us for refund within this period only. Eligible refunds will be those where the service quality is not upto the promised standards that is the speed is not as shown in demos, the customization is not as promised or the support is not provided under 24 hrs. In such cases we’ll issue a refund according to the concern issue i.e. 20% of total in case of hosting issues or Entire extra amount asked on top of the base price to do customizations or 10% of total amount in case of poor support.
The issue will be refunded to the client’s account within 30 days from refund acceptance and the final decision whether the refund is valid will be of SuperDukaan. We’ll try our best to resolve any issue, still if the client is not satisfied we’ll be happy to refund the amount.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected] .